Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
family-friendly
soundproof
limited dining options
lack of specific child-friendly choices
8.0/10
Great
Rooms
8.2
Location
7.8
Service
8.6
Dining
7.8
Guest reviews
8.0/10
based on 5 reviews
7.5
7.5/10 based on 5145 reviews
Marjorie
United States,
May
2024
7.2/10
Staying at the hotel was a mixed experience. The rooms were comfortable and reasonably priced, but the location under the noisy water slides could be bothersome. The service was generally welcoming, although there were a few exceptions. Dining had a good selection but was a bit pricey. Despite some drawbacks, the facilities were enjoyable, especially the outside pool.
Rooms
8.0
The rooms were comfortable and reasonably priced.
Service
7.0
The service was generally welcoming, with a few exceptions.
Location
6.0
The location under the water slides could be noisy at night.
Dining
7.0
Dining had a good selection but was a bit pricey.
Facilities
8.0
The facilities, especially the outside pool, were enjoyable.
Henry
United Kingdom,
March
2024
8.0/10
The hotel was mainly functional, just a place to stay near the pools. The rooms are not soundproof, so you will hear everything that is happening outside until everyone goes to sleep. The location, situated in the pirates village above the lockers section, is lovely but has a nudity policy that some might find uncomfortable. The dining experience was good, and the outside pool is a real bonus. The service from the staff was absolutely incredible, able to communicate in English. The hotel is amazing, secluded, calm, and with a good vibe.
Rooms
7.0
The rooms are mainly functional but not soundproof.
Service
9.0
The staff members were all really helpful and friendly.
Location
8.0
The location is absolutely brilliant, warm, and fun.
Dining
8.0
The dining experience was good, according to all our tastes.
Facilities
The hotel offers various shops/commercial services and has a free shuttle service.
Tony
United Kingdom,
August
2023
8.8/10
The hotel offers an amazing stay, with rooms scattered throughout the park and convenient payment options. The service is top-notch, with extra treats and care for guests. The location is excellent, though some noise from water slides can be a drawback. Dining options are delicious, and facilities are top-notch.
Rooms
9.0
The rooms are spread out through the park and offer a unique experience.
Service
9.0
The staff goes above and beyond, showing exceptional care for guests.
Location
8.0
The hotel is situated in a peaceful countryside location with great transport links.
Dining
9.0
The dining options are delicious and varied, offering a great culinary experience.
Facilities
9.0
The hotel provides excellent facilities for a memorable stay.
Ernest
United Kingdom,
May
2023
8.6/10
The hotel offers nice and clean rooms until 4 pm, but be prepared for non-soundproof walls. The staff is caring, helpful, and always with a smile, ensuring everyone finds something they like. The location is excellent, close to various attractions and with great sauna and steam rooms. The dining experience is good with plenty of food options, though lacking in choices for small children.
Rooms
8.0
The rooms were nice and clean but not soundproof, so noise from outside can disrupt until everyone settles down.
Service
9.0
The staff is always helpful, smiling, and caring about every guest, making sure everyone has what they need.
Location
9.0
The location is fantastic, offering various activities, sauna, and steam rooms near the park. A perfect blend of quietness and proximity to attractions.
Dining
8.0
The dining experience is enjoyable with a wide range of food options but lacks specific choices for small children.
Facilities
9.0
The hotel provides great facilities to make your stay convenient and pleasant.
Oliver
United States,
April
2023
8.2/10
I had a great stay at the hotel. The rooms were equipped with a clothes rack for drying towels and bathing suits, making it very convenient for families with children. The soundproofing was excellent, ensuring a peaceful night's sleep. The possibility of a family suite at a lower price than two separate rooms would be a welcome addition.
Rooms
9.0
The rooms were soundproof and well-equipped with a clothes rack, which was very handy for drying our towels and bathing suits.
Service
9.0
The service was fantastic. The staff were very nice and helpful during my stay, making me feel welcome and taken care of.
Location
8.0
The location was fantastic, especially for families. The area was quirky and fun, offering great activities for the kids while being a convenient spot for adults to enjoy as well.
Dining
7.0
The dining experience was good overall, although more options designated for small children would have been appreciated.
Facilities
8.0
The hotel had great facilities, offering various amenities that cater to both adults and kids, making it a great choice for families.